Shipping Information
At Onyx Store, we are committed to delivering your order quickly and safely. Here’s everything you need to know about our shipping process:
Processing Time
- Orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods & Estimated Delivery Times
- Standard Shipping (3–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day)
Delivery times may vary depending on your location and selected shipping method.
Shipping Rates
- Shipping rates are calculated at checkout based on your location and chosen delivery option.
- Free standard shipping is available on orders over $75 (domestic only).
International Shipping
- We offer international shipping to select countries.
- Customs duties and taxes are the responsibility of the customer.
Returns & Exchanges
We want you to love your purchase. If something isn’t right, we’re here to help.
Return Policy
- Returns are accepted within 30 days of delivery.
- Items must be unused, in original condition, and in the original packaging.
- Sale items, final sale items, and gift cards are not eligible for return.
How to Start a Return
- Contact us at support@onyxstore.com with your order number and reason for return.
- We’ll send you a return authorization and instructions.
- Pack your item securely and ship it back using the provided return label (if applicable).
Refunds
- Once we receive your return, please allow 5–7 business days for processing.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a damaged or incorrect item.
Exchanges
- For faster service, we recommend returning the item and placing a new order for the desired item.
Questions?
We’re here to help! Reach out to our team at support@onyxstore.com or use our Contact Us page.